Pharmacy Call Center Expansion, Basement Renovation Building #90 VA
General Contractor & Cost Estimator
246 East Grand Avenue, Escondido, CA 92025
Pfluger Wiginton Hooker, PLLC
500 North Central Expressway, #300, Plano, TX 75074
Date Bid: June 2011 Construction Period: Sep 2011 to Oct
Total Square Feet: 19,171 Site: n/a. Number of
Building Size: Basement, 19,171; total, 19,171.
Building Height: Basement, 11’6”; total, 11’6”.
Basic Construction Type: Renovation.
Foundation: Pier & grade beam, slab-on-grade.
Exterior Walls: CMU, brick. Roof: n/a. Floors:
Interior Walls: CMU, metal stud drywall.
Structural Engineer: JQ Engineering - 2105 Commerce Street,
Dallas, TX 75201
Mechanical Engineer: MD Engineering, LLP - 500 North Central
Expressway, #310, Plano, TX 75074
Electrical Engineer: Baird Hampton & Brown, Inc. - 6300 Ridglea
Place, #700, Fort Worth, TX 76116
Technology Design: Datacom Design Group, LLC - 10300 N. Central
Expressway, #228, Dallas, TX 75231
For more than a decade, the VA's Health Resource Center (HRC) has served
as a national contact point for Veterans' inquiries on health benefits,
eligibility, and billing issues. And while their main facility in
Topeka, Kansas is the hub for its many customer service offerings, HRC's
secondary location at the VA's Central Texas Medical Center in Waco, has
become a vital component of their pharmacy-related services. In fact,
HRC's Pharmacy Call Center has become so widely used by Veterans for
filling prescription orders, requesting refills, and dealing with
medication issues, that the facility needed to expand to meet demand.
The VA turned to Kevcon, Inc. to complete a $1.8 million renovation of
the HRC's three-story Building 90 to provide added space for its
regional call center.
The 19,171-square-foot basement of Building 90, previously general
administrative offices, provided the perfect area for expansion. The
challenge for Kevcon involved transforming the new call areas of the
basement into spaces with a similar look and functionality of the
current call center on the upper two floors. Other new spaces include
training rooms, employee lunch/break room, restrooms, offices, mail
room, and storage area. An advanced building access control system is
also part of the renovation, as too, substantial exterior work which
involved a new building side entry with canopy, a pavilion and patio
area, and new landscaping.
When a VA-prompted delay pushed back the original construction start
date, Kevcon rallied to get the project moving as soon as demolition
commenced in September 2011. Throughout construction, setbacks
threatened to derail the project's schedule. However, Kevcon worked
closely with the VA to address both supply and construction issues,
adjusting the schedule, as well as expectations, to ensure a timely
completion. For instance, when a supplier abruptly went out of business,
Kevcon immediately provided the VA with other options to keep the work
progressing. Likewise, the building itself, constructed in the 1940s,
produced an array of unforeseen challenges, from piping run in different
directions than anticipated to unexpected plumbing discovered behind
walls. Kevcon, in consultation with the project's engineering tech,
quickly resolved each matter as it arose.
Since the upper two floors of the building remained in operation during
construction, Kevcon's management team had to be creative in
accomplishing the work. With the main entrance and lobby of the building
located in the basement, careful coordination was required to avoid
disruption of the employees' workday. Work often went on early in the
morning, after hours, and on the weekends, assuring not only continued
use of the lobby and building elevators, but avoiding construction noise
Completed in October 2012, the new call rooms, with rows of neatly
aligned cubicles in neutral colors, is a functional match to the
building's upper two floors. Their "open" ceiling gives an aesthetic nod
to the vintage building's concrete structure, while the drop ceiling
"clouds" in combination with the paint-grade HVAC ducting provide
contemporary design elements. The uncluttered training rooms are an
ideal setting for HRC's education initiatives, and the spacious
lunch/break room, additional offices, and storage spaces benefit the
overall facility. Visually, the exterior renovations both update and
complement the building's vintage facade. The new east entrance with its
attractive canopy facilitates building access and the patio pavilion,
utilizing building-matched clay tile roofing and windows along with cast
stone and brick veneers, provides a harmonious new building amenity for
all to enjoy.
Roofing: Ludowici Clay Tile
Flooring: Lees Carpet, Dal-Tile, Forbo