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  HRC Pharmacy Call Center Expansion, Basement Renovation Building #90 VA Medical CenterHRC Pharmacy Call Center Expansion, Basement Renovation Building #90 VA Medical Center

General Contractor & Cost Estimator

Kevcon, Inc.
246 East Grand Avenue, Escondido, CA 92025


Pfluger Wiginton Hooker, PLLC
500 North Central Expressway, #300, Plano, TX 75074

General Description

Waco, Texas
Date Bid: June 2011 Construction Period: Sep 2011 to Oct 2012
Total Square Feet: 19,171 Site: n/a. Number of Buildings: One.
Building Size: Basement, 19,171; total, 19,171.
Building Height: Basement, 11’6”; total, 11’6”.
Basic Construction Type: Renovation.
Foundation: Pier & grade beam, slab-on-grade.
Exterior Walls: CMU, brick. Roof: n/a. Floors: Concrete.
Interior Walls: CMU, metal stud drywall.

Project Team

Structural Engineer: JQ Engineering - 2105 Commerce Street, Dallas, TX 75201
Mechanical Engineer: MD Engineering, LLP - 500 North Central Expressway, #310, Plano, TX 75074
Electrical Engineer: Baird Hampton & Brown, Inc. - 6300 Ridglea Place, #700, Fort Worth, TX 76116
Technology Design: Datacom Design Group, LLC - 10300 N. Central Expressway, #228, Dallas, TX 75231

For more than a decade, the VA's Health Resource Center (HRC) has served as a national contact point for Veterans' inquiries on health benefits, eligibility, and billing issues. And while their main facility in Topeka, Kansas is the hub for its many customer service offerings, HRC's secondary location at the VA's Central Texas Medical Center in Waco, has become a vital component of their pharmacy-related services. In fact, HRC's Pharmacy Call Center has become so widely used by Veterans for filling prescription orders, requesting refills, and dealing with medication issues, that the facility needed to expand to meet demand. The VA turned to Kevcon, Inc. to complete a $1.8 million renovation of the HRC's three-story Building 90 to provide added space for its regional call center.

The 19,171-square-foot basement of Building 90, previously general administrative offices, provided the perfect area for expansion. The challenge for Kevcon involved transforming the new call areas of the basement into spaces with a similar look and functionality of the current call center on the upper two floors. Other new spaces include training rooms, employee lunch/break room, restrooms, offices, mail room, and storage area. An advanced building access control system is also part of the renovation, as too, substantial exterior work which involved a new building side entry with canopy, a pavilion and patio area, and new landscaping.

When a VA-prompted delay pushed back the original construction start date, Kevcon rallied to get the project moving as soon as demolition commenced in September 2011. Throughout construction, setbacks threatened to derail the project's schedule. However, Kevcon worked closely with the VA to address both supply and construction issues, adjusting the schedule, as well as expectations, to ensure a timely completion. For instance, when a supplier abruptly went out of business, Kevcon immediately provided the VA with other options to keep the work progressing. Likewise, the building itself, constructed in the 1940s, produced an array of unforeseen challenges, from piping run in different directions than anticipated to unexpected plumbing discovered behind walls. Kevcon, in consultation with the project's engineering tech, quickly resolved each matter as it arose.

Since the upper two floors of the building remained in operation during construction, Kevcon's management team had to be creative in accomplishing the work. With the main entrance and lobby of the building located in the basement, careful coordination was required to avoid disruption of the employees' workday. Work often went on early in the morning, after hours, and on the weekends, assuring not only continued use of the lobby and building elevators, but avoiding construction noise issues.

Completed in October 2012, the new call rooms, with rows of neatly aligned cubicles in neutral colors, is a functional match to the building's upper two floors. Their "open" ceiling gives an aesthetic nod to the vintage building's concrete structure, while the drop ceiling "clouds" in combination with the paint-grade HVAC ducting provide contemporary design elements. The uncluttered training rooms are an ideal setting for HRC's education initiatives, and the spacious lunch/break room, additional offices, and storage spaces benefit the overall facility. Visually, the exterior renovations both update and complement the building's vintage facade. The new east entrance with its attractive canopy facilitates building access and the patio pavilion, utilizing building-matched clay tile roofing and windows along with cast stone and brick veneers, provides a harmonious new building amenity for all to enjoy.

Product Information
Gypsum: National
Ceilings: CertainTeed
Roofing: Ludowici Clay Tile
Flooring: Lees Carpet, Dal-Tile, Forbo

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