Aetna Customer Center
Contractors & Cost Estimator
Bartlett Brainard Eacott
70 Griffin Road South, Bloomfield, CT 06002
Perkins + Will
655 Winding Brook Drive, Glastonbury, CT 06033
Location: Hartford, Connecticut
Date Bid: Sep 2007
Construction Period: Sep 2007 to Mar 2008
Total Square Feet: 14,600 Site: 37.75 acres.
Number of Buildings: One.
Building Size: First floor, 12,000; mezzanine, 2,600;
total, 14,600 square feet.
Building Height: First floor, 19’; mezzanine, 8’5”;
total, 22’ from grade to roof.
Basic Construction Type: Renovation/Tenant Build Out.
Foundation: Concrete. Exterior Walls: Brick.
Roof: Membrane. Floors: Concrete.
Interior Walls: Metal stud, masonry.
Structural Engineer: Szewczak Associates Consulting Engineers -
200 Fisher Drive, Avon, CT 06001
Electrical & Mechanical Engineer: Kohler Ronan, LLC - 301 Main
Street, Danbury, CT 06810
Sound Consultant: Acentech - 33 Moulton Street, Cambridge, MA
Lighting Consultant: HLB Lighting Design - 200 Park Avenue South,
#1401, New York, NY 10003
The new Aetna Customer Center represents the future in executive
briefing centers and business relationship-enhancing venues in many
ways. The new Center incorporates several forms of presentation
technology to effectively communicate and reinforce the values of Aetna
to new and existing clients.
The new Customer Center is located just yards away from the geographic
center of Hartford, the “insurance capital of the world.” This historic
building is the largest colonial revival-style in the country and was
originally built in 1931. Here cutting-edge technology plays well
against the backdrop of a traditional landmark building and generates a
sense of progressive service balanced with the permanence of the
After completely demolishing all of the existing finishes, mechanical,
electrical, and topping slabs the new facility began in-filling the
space. Due to its proximity to large meeting and office areas, special
concern was paid to isolating sound and vibration so that disturbances
would be kept to a minimum. Several special features were incorporated
to enhance the design of the Center and again reinforce the Aetna image.
The project was designed and built under the guidelines of the LEED® CI
program and qualifies as a registered project. Certain elements of the
original building were re-incorporated into the project conserving
resources and preserving the character of the original construction.
The extensive use of technology to present Aetna’s message provided
impetus to upgrade the mechanical and electrical systems of the original
base building to provide service while improving energy efficiency.
The presentation and meeting areas are complemented by several small
break-out and conference areas. Additionally the Center attends to all
the needs of today’s business travelers so that the comfort and focus of
visitors is maintained.
The space makes excellent use of the large south-facing windows by
channeling the light deep into the space using the original double
height ceilings. Program area was maximized by building a mezzanine
space to house certain back-of-house functions and mechanical/electrical
support equipment. The mezzanine space is strategically located to
minimize impact on the original high ceilings and isolate mechanical
noise from the presentation areas.
A food service preparation area was placed in a way to serve the Center
via discrete routes and allow ready access to the building’s central
service corridor thus allowing for full dining support without
interruption of business presentations.
DIV. 3: Gypsum Floor: Level Rock® 3500 by USG.
DIV. 9: Floating Concrete Floor: Kinetics Floor Noise Control
System; Carpet: Shaw, Bentley; Wall Panels: 3 Form.